Our services

Everything we do, and how we do it

Four focused services for growing businesses, delivered remotely and handed over with clear documentation.

Book a free 30-minute call

ERP and business application support

Keeping your ERP and business applications working, secure and well used.

ERP and application support and troubleshooting
User creation, roles and access management
Requirements gathering and process documentation
User acceptance testing and user training

IT support setup and service desk improvement

Turning ad hoc IT support into a clear, repeatable service your staff can rely on.

Incident, problem and change processes
Self-service portals and knowledge bases
SOPs, runbooks and support documentation
Tier 1 to 3 support design and escalation paths

Backup, disaster recovery and audit readiness

Knowing your data is safe and being ready when the auditors arrive.

Backup and disaster recovery testing
Business continuity planning
User access reviews and separation of duties checks
Change control evidence for external IT audits

CRM and contact centre systems support

Keeping the systems behind your customer conversations running smoothly.

Salesforce CRM administration and support
Contact centre platform support and user setup
Agent onboarding, access and troubleshooting
Process and workflow documentation

What you receive

Work you can see, keep and use

Assessment reportPlain-English findings, rated by risk, with a prioritised and priced plan.

Runbooks and SOPsStep-by-step procedures your team can follow without calling anyone.

Handover packUser guides, admin procedures, a recovery plan and training records.

About us

About Ops & Co

Ops & Co IT Consultancy gives growing businesses the kind of practical IT support usually only large companies can afford.

Our work is built on more than 13 years of hands-on IT experience, including a decade supporting ERP systems and their users, systems administration for a contact centre operation running in six countries, and IT operations in education technology.

Plain EnglishHonest answersBuilt to hand over

Credentials

Oracle Fusion Cloud ERP Process Essentials certified
Formal qualifications in computing, systems engineering and information management
ITIL-aligned service management practice

Systems experience

ERP systems: application support and user administration
CRM: Salesforce
ITSM: Remedy, Jira, Confluence

Questions

Frequently asked questions

Do you work remotely or on site?

Most of our work is done remotely, which keeps costs down. Where it genuinely helps, such as workshops or user training, we can meet on site in Gauteng by arrangement.

Which systems do you work with?

We support ERP systems and business applications, Salesforce CRM, contact centre platforms and service desk tools such as Remedy and Jira. We focus on application support, user and access administration, and the processes around your systems. If you use something else, ask us. We will tell you honestly whether we are the right fit.

Do you replace our IT support company?

No. We focus on business systems, processes and readiness. We work alongside your existing IT provider or in-house team, not instead of them.

How do you charge?

After the free call, we send a written proposal with a fixed price for the assessment. Delivery work is quoted as a fixed price per stage or at an agreed hourly rate, so there are no surprises.

How do you handle our data?

We only access what the work needs, keep it confidential, and follow the Protection of Personal Information Act (POPIA). We are happy to sign your confidentiality agreement.

Not sure where to start?

Tell us what is getting in the way. In 30 minutes we will tell you what we would fix first, and whether we are the right people to do it.

Book a free call